...and you'd better be happy about it!

Newsletter for Asia's hoteliers and owners. August 2010.


Hotel Consulting	Asia Hotel Directory	Quality Training
Truly Mai-BS, without sugar-coating!	Simply to boost your occupancy!	Basically your best investment ever!

Dear Hoteliers, Owners and Investors.

We send our Mai-BS (Thailand) newsletter to our readership in 5 countries here in south-east Asia. 80% of our readers are based in Thailand and the remaining 20% are in Cambodia, Malaysia, Vietnam, Laos and Myanmar.

INDEX

Best guest comment of the month.
Joke of the month.
Mai-BS (Thailand) introduced a new Website.
Hospitality news.
Hotels, Resorts for sale.
Excellent E-Marketing Training™
Excellent Service Behavior Training ™

1. Best guest comment of the month!

"The "Do Not Disturb" sign should be written in the language of your staff"!

2. Joke of the month!

Q: What is Hospitality?

A: Making your guests feel like they're at home, even if you wish they were…..

3. Mai-BS (Thailand) introduced a new Website.

Mai-BS (Thailand) did introduce a new revised website just about 2 weeks ago.

The new website was long overdue as our company did grow fast during the past year, and to accommodate more information about Management and Employee Training and our Asian hotel directory. As always, our website does focus on content, usability, SEO and E-Marketing.

4. Hospitality news.

Dusit Thani Laguna Phuket (formerly known as Dusit Laguna) has been sold for Thai Baht 2,620 Million Thai Baht. The buyer is no other than the Dusit International Group who managed this property since the opening 23 years ago. Laguna Hotels and Resorts PLC did announce that well over 50% of their asset in in Thailand and it will be reduced to around 30% over the years. This comment might well be an indicator that some foreign investors start to be nervous considering the ongoing political issues here in the land of smiles.
Manathai Resort at Surin Beach as been sold to Hotelcorps in Bangkok. The exact cost for this transaction has yet to be announced. The sale includes the “Manathai” brand name and the management of Manathai Chiang Mai and the upcoming Manathai at Pattaya.

5. Hotels and Resorts for sale.

A 380 room up-country city hotel for sale since about 1 month attracts high interest. However, a signed deal has not to be reached yet. The hotel now has a Thai Baht 150 million outstanding loan from SME Bank (Small-Medium-Enterprise). Considering the number of rooms, size of land etc. the low selling price of Thai Baht 220 Million it’s a stunning deal!
Four ‘HOT’ resorts for sale in Phuket! Pricing starts from Thai Baht 1,000 Million to Thai Baht 4,500 Million. As this property owners wants to keep all strictly confidential, please contact us for NDA and more information. Only serious enquiries please.

6. Excellent E-Marketing Training.

In our profession as consultant, we come across hotel owners and management who pay yearly fees of up to 300,000 Thai Baht to out-source E-Marketing. This is shocking news considering that E-marketing is such a simple, although time-consuming, work and considering that those E-Marketing service providers did mainly focus on Google Adwords which had to be paid by the client as well without focusing on the real SUSTAINBLE solutions.

Mai-BS created “Excellent E-Marketing” training course to ensure YOUR employees and managers will be able to generate best E-marketing results, bookings and revenues.

Download your Excellent E-Marketing information file.

7. Excellent Service Behavior Training.

It is not a belief, but it is a fact that service minded person does not always mean he or she has an acceptable or good standard of service behavior expected by an organization.

So, what is more important in your opinion, service mind or service behavior?

Service mind is always one of the top 3 qualifications that candidates must have as per most of job vacancy advertisements. But how we find out whether one has a true service mind? Psychological questions, attitudinal tests, personality tests and at least 3 interviewers the candidate must usually meet up with.

But what is next?

At the end, guest does not use all above mentioned tests to experience a “good and excellent service” from staff. Guest do observe, feel, see and experience how staff delivers the product into the guest’s hands. Therefore, the “how to deliver” is actually the “behavior” in sending the product to the guest. Many 5 star companies have their own “standard behavior” as it reflects the brand and the values of such organization. In depth, when the guest compliments or complains, mostly, it is about certain behaviors.

We have to accept that the “how to deliver” part must be trained effectively, – and this is Mai-BS’s expertise.

Download your Excellent Service Behaviour information file.

Klaus R. Rauter
Managing Director

Older Newsletters from Mai-BS (Thailand).

Newsletter July 2010.